Refer with what you have
Share the participant's details, current concerns, funding if known, and the best contact person.
For support coordinators
For Support Coordinators
Need a behaviour support provider who actually responds? PBSG makes referrals simple, gives honest capacity updates, and keeps coordinators in the loop without adding to the admin pile.
Send what you have, tell us what is happening, and a real person will follow up. We aim to respond within about one business day, subject to current capacity.
Send what you have. We will clarify the gaps without bouncing the referral back.
- We aim to respond within about one business day
- Trusted by support coordinators and allied health
- Registered NDIS provider
- Low-admin referral pathway
- We aim to respond within about one business day
- Trusted by support coordinators and allied health
- Registered NDIS provider
- Low-admin referral pathway
Why referrers choose PBSG
Signals worth checking before you send details
- 1 day
- typical response aim
- 5-star
- Google rating
- NDIS
- registered provider
- Low-admin referral pathway
Send what you have; we clarify the gaps rather than bounce it back.
- Experienced senior practitioners
Senior PBS clinicians stand behind every next step.
- Neuroaffirming & trauma-informed
Support that protects dignity and works in real environments.
- Clear capacity conversations
An honest view of availability early — no unclear waitlist.
Simple next step
A cleaner referral path for coordinators
The process is designed around the reality of coordination work: limited time, incomplete information, and participants who need a clear next step.
We clarify, not deflect
If something is missing, we follow up clearly rather than sending the referral back to square one.
You get a usable answer
We explain fit, capacity, likely next steps, and what we need from you or the team.
Built for your side of the desk
Support coordinators spend too much time chasing providers, sitting on unclear waitlists, and re-explaining the same situation. PBSG tries to remove that friction from the referral pathway.
That means a short referral process, clear follow-up, and practical communication about what happens next. You should not need to become the project manager for a provider's intake system.
- Send what you have and we will clarify gaps
- Get an honest view of fit and availability
- Know who is following up and why
- Keep the participant and family moving toward support
Responsive without overpromising
We aim to respond within about one business day because silence creates work for everyone. A prompt response does not mean every case can start immediately, but it does mean you get a clear answer sooner.
If we have capacity, we will talk through the likely pathway. If capacity is limited, we will say that plainly so you can make decisions with real information.
Less admin after the referral
Once a participant is with PBSG, we aim to be low-burden for coordinators. We liaise with the right people, write plans in plain language, and share updates at meaningful points rather than making you chase every milestone.
The aim is not to flood your inbox. It is to keep you informed enough to coordinate well.
- Clear intake and consent steps
- Practical communication with families and teams
- Plain-language behaviour support plans
- Early heads-up on risks, reviews, or capacity changes
A provider you can refer to again
Repeat referrals are built on trust: realistic timeframes, respectful communication, and support that makes sense in the participant's real environment.
PBSG is not the right fit for every person or every situation, and we will not pretend otherwise. But when we are a fit, we make the referral path as clear and useful as possible.
Low-friction referral
Have a participant who needs behaviour support?
Start with the referral. PBSG will come back with an honest capacity picture and the clearest next step we can offer.
Refer a participant
Takes a few minutes. We aim to respond within about one business day.
Real people, clear process
Communication that reduces follow-up work
Support coordinators need providers who communicate clearly, do what they say they will do, and understand the pressure on families and teams.
- Updates at meaningful milestones
- Plain-language plans and recommendations
- Respectful liaison with families and allied health
- Early notice when timing, risk, or capacity changes
Before you refer
What coordinators usually want to know
You can send an incomplete referral
We would rather start the conversation than make you wait for a perfect file.
Capacity is discussed early
We will not leave you on an unclear waitlist without a real answer.
Updates are part of the service
You should not have to chase basic milestones or timing changes.
The support is team-aware
PBSG works with the people around the participant where consent and circumstances allow.
Questions people ask before referring
What do you need from a support coordinator referral?
Send the participant's details, what is happening, NDIS funding information if known, key contacts, and any urgency or risk. You do not need a perfect file before referring.
Will you tell me if you have capacity?
Yes. Capacity changes, so we discuss it case by case. We aim to respond within about one business day and give you an honest view of current availability and next steps.
How will PBSG keep me updated?
We provide updates at useful points such as intake, consent, assessment, plan milestones, reviews, and any meaningful change in timing or risk. You should not have to chase basic information.
Can you work with families and allied health directly?
Yes, where consent and circumstances allow. PBSG commonly liaises with families, carers, schools, allied health providers, and support teams so the plan is practical in real life.
Can you help with interim behaviour support planning?
Where there is an immediate need and it is clinically appropriate, interim behaviour support planning may help put safer strategies in place while fuller assessment continues.
Ready when you are
Refer a participant without adding to your admin load
Send what you have and PBSG will follow up with an honest view on fit, capacity, and next steps. The first step is simple by design.
We aim to respond within about one business day.