Send the referral
Use the referral form to share the participant's details, what is happening, and the best person to contact.
Start a referral
Refer a Participant
Ready to refer someone for positive behaviour support? Start with a short referral and a real person from PBSG will follow up to talk through fit, funding, capacity, and next steps.
You do not need a perfect file before you reach out. Send what you have, tell us what is happening, and we will work through the details with you in a relaxed first conversation.
Takes a few minutes. No obligation. A relaxed first conversation.
- Registered NDIS provider
- Passed NDIS Quality and Safeguards audit
- Trauma-informed and neuroaffirming
- We aim to respond within about one business day
- Registered NDIS provider
- Passed NDIS Quality and Safeguards audit
- Trauma-informed and neuroaffirming
- We aim to respond within about one business day
Why referrers choose PBSG
Signals worth checking before you send details
- 5-star
- Google rating
- NDIS
- registered provider
- 1 day
- typical response aim
- Low-admin referral pathway
Send what you have; we clarify the gaps rather than bounce it back.
- Experienced senior practitioners
Senior PBS clinicians stand behind every next step.
- Neuroaffirming & trauma-informed
Support that protects dignity and works in real environments.
- Clear capacity conversations
An honest view of availability early — no unclear waitlist.
Simple next step
Refer in three practical steps
The path is simple because the hard part should not be the paperwork. Send enough to start, then we will work through the details with you.
We review and respond
A PBSG team member reviews the information and makes contact, usually within about one business day, subject to current capacity.
We agree next steps
If it looks like a fit, we confirm consent, funding, timing, and the first steps for assessment or planning.
A referral that feels simple, not bureaucratic
Most people arrive here because they already know support is needed and they do not want another complicated intake process. PBSG keeps the first step deliberately light: tell us who the participant is, what is happening, who is involved, and how best to contact you.
If information is missing, that does not stop the conversation. We would rather start with a partial picture than make you wait until every document is gathered.
- Refer online in a few minutes
- Send what you have and we will follow up on gaps
- Use phone or email if a quick conversation is easier
- Get an honest read on fit, capacity, and likely next steps
What helps us respond well
The referral form is short, but a few details help us understand the situation quickly. Useful information includes the participant's NDIS funding, current concerns, goals, key people involved, and any immediate safety or restrictive-practice issues.
None of this needs to be polished. Plain-language notes are enough to start.
- NDIS plan details, especially Improved Relationships funding if known
- A short description of what is prompting the referral
- Participant goals or what the team is hoping to change
- Names of key contacts such as family, coordinator, school, or allied health
- Any timing pressure or immediate risk we should know about
What happens after you refer
A real person from PBSG reviews the referral and gets in touch, usually within about one business day, subject to current capacity. That first call is about understanding the person and giving you a clear, honest sense of what can happen next.
If PBSG is a good fit, we explain the next steps for intake, consent, funding, assessment, and planning. If we are not the right service, we will say so rather than leaving you waiting.
Low commitment, clear next step
Making a referral is not a lock-in. It simply opens a conversation about whether positive behaviour support is appropriate and whether PBSG can help within a realistic timeframe.
That matters for participants, families, and coordinators. You should be able to ask for help without feeling pushed, confused, or ignored.
Low-friction referral
You do not need everything sorted before you refer
Send what you know now. We can clarify funding, documentation, consent, and timing together after the first contact.
Refer a participant
No obligation. We will be honest about fit and current capacity.
Real people, clear process
Real humans behind the referral
People refer to PBSG because they want clear communication, practical behaviour support, and a team that treats intake as the start of a human conversation.
- Experienced senior practitioners
- Worker screening and WWCC for staff
- Fully insured
- Trusted by support coordinators, families, and allied health
Before you refer
Common hesitation points, answered early
Incomplete information is okay
A referral can start with the basics. If we need more, we will ask for it clearly.
The first contact is not a sales call
It is a practical conversation about what is happening and whether PBSG can help.
Capacity is discussed honestly
We will not promise impossible timeframes. Availability is subject to current capacity.
NDIS funding can be clarified
We can talk through whether the participant appears to have suitable behaviour support funding.
Questions people ask before referring
Who can refer a participant to PBSG?
Support coordinators, families, carers, allied health professionals, plan managers, support workers, and participants themselves can all make a referral. You do not need a professional referral before contacting us.
Do I need the full NDIS plan before referring?
No. Basic plan details help, especially whether there is Improved Relationships funding, but you do not need to gather everything before reaching out. Send what you have and we can work through the rest together.
How quickly will PBSG contact me?
We aim to respond within about one business day, subject to current capacity. A real person will contact you to talk through the situation, answer questions, and discuss realistic next steps.
Is there a cost to make a referral?
Making a referral and having an initial conversation does not cost anything. If support goes ahead, behaviour support is usually funded through the participant's NDIS plan where it is reasonable and necessary.
What if I am not sure behaviour support is right?
That is completely fine. The first conversation is there to talk it through. If behaviour support is not the right fit, we will be honest about that and try to point you in a helpful direction.
Ready when you are
Start the referral and we will talk it through
Tell us what is happening and a real person from PBSG will follow up. The first conversation is practical, relaxed, and focused on whether we can help.
We aim to respond within about one business day.